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KayaSuddhi

Return & Refund Policy

Last updated: 10 June 2026

We want every KayaSuddhi customer to be confident in their purchase. This page explains our return and refund policy in plain English.

Quick summary

  • 7-day return window for unopened, sealed products
  • Free replacement if your order arrives damaged or you receive the wrong product
  • Refund within 7–10 business days after we receive the returned product
  • Refund is processed back to your original payment method
  • Hygiene-sensitive products (opened skincare, opened capsule bottles) cannot be returned for hygiene reasons

Returns — eligible products

You may return any KayaSuddhi product if all of the following apply:

  • The product is unopened, unused, and in original sealed packaging
  • The return is initiated within 7 days of delivery
  • The product is in resaleable condition, including all original packaging, labels, leaflets, and any free gifts

Returns — non-eligible products

We cannot accept returns for:

  • Opened or used products (for hygiene and quality assurance reasons)
  • Products damaged after delivery due to misuse or improper storage
  • Products without original packaging or seals
  • Returns initiated after the 7-day window
  • Free samples or promotional gifts
  • Products purchased through third-party marketplaces (Amazon, Flipkart, Nykaa) — these must be returned via the respective marketplace's policy

How to initiate a return

  1. Email us at care@kayasuddhi.in within 7 days of delivery with: - Your order number - The product(s) you want to return - Reason for return - Photos of the product showing the unopened seal
  2. We review and confirm your return request within 1 working day
  3. We arrange pickup through our shipping partner (or share a return address if pickup isn't available in your area)
  4. You pack the product securely in its original packaging
  5. Pickup happens within 3–5 working days
  6. We inspect the returned product within 2 working days of receipt
  7. Refund is initiated if the product passes inspection

Refund process

Once your return is approved and the product is received and inspected:

Original payment method Refund timeline
UPI / Net banking 3–5 working days
Credit / debit card 5–7 working days
Cash on Delivery (COD) 7–10 working days (refunded as bank transfer to your registered account or as store credit at your choice)
Wallets 3–5 working days

The refund timeline starts after we approve the return — bank processing times vary.

Refund amount

  • Full refund of the product cost
  • Shipping fee (if any) is refunded only if the return is due to our error (damaged product, wrong item delivered, defective product)
  • COD fee (₹30) is non-refundable for customer-initiated returns

Damaged or defective products

If your order arrives damaged or defective:

  1. Take photos of the damaged packaging and product within 24 hours of delivery
  2. Email care@kayasuddhi.in with photos and your order number
  3. We will arrange a free replacement at no cost to you

For damaged products, we will:

  • Send a free replacement, OR
  • Refund the full amount (including shipping)
  • The damaged product does not need to be returned in most cases

Wrong product received

If you received a product different from what you ordered:

  1. Email us within 48 hours with photos of the product received
  2. We arrange a free pickup of the wrong product
  3. We dispatch the correct product immediately, OR refund the order

Exchanges

We do not currently offer direct product exchanges. To exchange a product:

  1. Initiate a return for the original product
  2. Place a new order for the desired product
  3. Refund for the returned product will be processed as per the timeline above

Return shipping costs

  • Customer-initiated returns (e.g., changed your mind): shipping cost for return pickup is borne by the customer or deducted from the refund
  • Returns due to our error (damaged, wrong product, defective): we cover all return shipping costs

Failed returns

If a return is not approved (e.g., product was opened, damaged after delivery, or returned after the 7-day window), we will:

  • Inform you of the reason
  • Offer to ship the product back to you at your cost, OR
  • Dispose of it after 14 days if no response

Questions

For any return or refund question, please email care@kayasuddhi.in with your order number. We respond within 1 working day.